| Defusing Entitlement Issues: Managing the Purpose of the Privately Held Business |
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| Goals | Steps | Issues |
| 1. Clarifying the goals each decision maker holds currently about the primary business purpose, and discovering if, and where, there are differences in goals among decision makers. | Identify how each decision maker currently views the purpose of the business Do all decision makers agree on the purpose, or not? NOTE: As the owner or ownership group, you have a right to establish the fundamental purpose(s) of the business to be whatever you wish. If you’re not clear about your desired purpose, then you’ll find yourself subject to lobbying by others with vested interests. You’re also going to be more easily confused in the face of crises, conflicts or complex decisions; when you’re clear about your purpose, you have a moral compass to guide you through ambiguous situations. Often, we can be uncomfortable in declaring a purpose that appears self-serving, yet it is what it is. You have to be honest and clear with yourself about it, before you can be honest and clear with others. |
Is the purpose seen as being the owner’s retirement vehicle? Running the business well and reinvesting profits in its growth? Providing all decision makers with high annual incomes? Securing the financial future of the next generation and their immediate families?Generating money to support foundation, church or charitable endeavors? If some combination of the above, how do you rank the purposes? Purposes need to be clarified to create understanding about the value of maintaining stated priorities. A clear purpose creates a reference point for discussions/decisions about the priorities of the family/business. |
| 2. Establish agreement around a primary business purpose. | Check assumptions, and discuss any differences that remain. If key decision makers are unable to reach agreement on the business purpose, seek mediation immediately. Write a clear and focused statement of the business purpose. |
Many conflicts arise from misunderstandings and misconceptions. Clarity can reduce the static and enable agreement to occur. Don’t squander good will and emotional capital wrestling with highly charged issues. Get help from a professional mediator. |
| 3. Ensure or create an appropriate infrastructure that supports the business purpose. | Assess existing legal, financial, and trust plans in to ensure they reflect the family’s current view of the main business purpose? | You want all elements aligned to support your purpose. Make sure you have addressed the retirement, transition, equity and business reinvestment needs that result from your business purpose. |
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