When it comes to sales, this boils down to focusing your time on the three Holy Grails: Prospecting, Presenting and Closing. Notice that all three of these activities involve prospects or customers. That’s because you sell more when you spend more time in front of
your customers, whether prospecting for new business, presenting solutions to problems or closing business.
Despite knowing this intuitively most sales reps I meet complain regularly that they can’t find the discipline to practice it regularly. What this says to me is they won’t get organized to manage their time effectively.
If you hear yourself saying "I can’t focus on making calls yet, I'm too disorganized!” or “I need to get motivate before I can make calls!” consider implementing the following 11
time and organizational techniques every day:
1. Set a monthly sales target, and calculate how many prospects you need to talk to each month in order to generate enough business to hit that target. Once you have those numbers set, your priority becomes making the calls. Your second priority becomes
working those leads that are already in the sales funnel, and moving them closer to a sale. For more tips on how to set goals to move your career ahead, check out our article on Goal Setting to get you started! Tie every piece of activity you do during the day to your goals.
2. Calculate the value of your time. What is every productive hour worth? There is a simple calculation at Secrets of the Top 10% - Part IV: Stay Focused. If you want a more accurate calculation of your times worth try this. At step 2, divide your desired earnings by only those productive hours in each day. Be honest with your self, most executives guess that they have less than 1 hour of productive time per 8 hours of work. Productive time does not include water cooler talk time, smoke or bath room breaks, sales meetings. Productive time is that amount of time engaging with
customers, prospecting presenting and closing.
3. Block time off in your calendar everyday to make calls and prospect. Don’t just make a mental note actual block the time off physically so you and everyone else can
see it clearly.
4. In a place you can easily see everyday post your revenue goal in big, bright numbers.
Staring at this number
everyday will remind you what you need
to do first thing every day.
Staring at your goal
everyday will help you stay focused. I
recommend posting it both at home and
in the office to achieve maximum
effect. My goal is pasted on the
bathroom mirror so I see it first thing
in the morning.
5. Remember that, in sales,
there are only two times of the day:
pay time, and non-pay time.
Simply put, there are
only so many hours in a day that you
can talk to customers, so use that time
wisely. Any activity that is not
directly related to meeting people,
building relationships and closing
business should be done before 8am or
after 5pm - unless of course you're
selling to different time zones!
6. Stay away from the Life
Suckers in your office. They are not
customers, and they will not buy from
you. Your customers are on the outside
(or the other end of the phone). Life
Suckers will waste exactly as much of
your time as you permit. In the end
your profits will be reduced by them,
and you will only have yourself to
blame.
7. Close your door, hide, and
work from a different office! As Dan
Kennedy says: “If they can’t find you,
they can’t interrupt you.” I put my
phone on do not disturb for at least 2
hours per week while I am making
prospecting calls. I answer all
messages at 11:30 am that day. I
suggest leaving a very specific
outbound message alerting callers. “Hi
this is Colleen, I will be on the phone
with clients from 9-11 today. Please
leave a message and I will return your
call at 11:30”.
8. Be on time. I find that the
more often I am on time for meetings,
calls or appointments the more often
people treat my time with respect.
This is not a coincidence. Its
reciprocity at work. Simply put, show
respect for other people’s time and
they will eventually show respect for
yours.
9. Make and use a Hot list or
task sheet everyday. Preferably in your
CRM but if you have to use pen and
paper a yellow legal pad is better than
nothing. When I started in sales at
London life we used a shoe box and
index cards. Both kept all my client
information in one place allowing me to
focus on calling my clients, not on
wondering where I put their
information.
Today I use an online CRM because I
like to keep everything about my client
interactions in one place that I can
access from anywhere. Every CRM on the
market allows you to create scheduled
appointments, unscheduled tasks and to
do’s. At Engage we use Salesforce.com
because it easily can be accessed in
real-time on the road and can be
synched up to my Blackberry. Act,
Maximiser, SugarCRM, and Outlook, are
all also great tools.
10. If you are waiting to get
motivated before you make calls
remember this: Motivation comes from
action not the other way around. Most
sales people wait to get motivated
before they take action. You must do
the opposite. Take action now!
Regardless of how you feel. Simply
pick up the phone and start making
calls. Your activity will motivate you
to keep going. You will always feel
better after you accomplished something
profitable.
11. Minimize office meetings,
especially during prime selling time. I
expect the sales teams I coach to have
their weekly meetings starting at 8 am
or after 4pm. My dad used to have his
sales meetings at 4pm every Friday! I
guess I learned this time management
technique at an early age. To maximize
profits you must maximize client
meetings when your clients are at work.
Remember you can not sell to your
fellow sales professionals.
Losing control of your time is the
worst mistake a sales professional can
make. You must jealously guard your
time in order to stay productive. If
you are productive you are in control.
If you are concerned about your
productivity or are not hitting your
goals take an honest look at who is
controlling your time most often. You,
or someone else?
If you can honestly
say it’s someone else, then implement a
change immediately. Take at least one
of the 10 techniques above and
implement it in your business
immediately. Taking action will always
yield you a better, more profitable
result.